Back to all

Do you have a Clue (Get the Most Out of a Service Visit)

January 8, 2023

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

Tuffy Tire & Auto Service Center Gahanna
115 N. Hamilton Road
Gahanna, Ohio 43230
614-337-8080
http://www.tuffygahanna.com

More articles from Tuffy Gahanna

Not-So-Common Sense (Sensor Failures)

November 10, 2024

So your vehicle won't start. What's the first thing that comes to mind? Battery dead? Starter motor worn out? Out of gas? Well, those are all reasons that make sense. But your vehicle may be refusing to start because one of its computers is being warned that to do so might damage it. Here's ... More

Do I Need Brake Service? (Brake Service)

November 3, 2024

Think of how many times you put your foot on your vehicles brake pedal every day. And think of how much you rely on your brakes to slow down and stop your momentum. When it comes to safety systems, your brakes are at the top of the list, and thats why its so important to keep them in top condit... More

How Does Tuffy Tire & Auto Service Center Gahanna Know What to Recommend?

October 27, 2024

When you drop your vehicle off at Tuffy Tire & Auto Service Center Gahanna in Gahanna, they don't just poke around under your hood looking for stuff to do. Tuffy Tire & Auto Service Center Gahanna professionals have lists and procedures they follow for different types of service. First of all, yo... More